Northside Hospital Recognized for Providing an Outstanding Maternity Experience

Long deemed to be the place to give birth in the Atlanta area, Northside Hospital was recently recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program. It’s official—this distinction acknowledges a strong commitment by Northside Hospital to provide “An Outstanding Maternity Experience.”

“In earning this distinction, Northside Hospital has truly demonstrated its commitment to service excellence,” says Kevin Lieb, senior director of provider programs at J.D. Power and Associates. “Providing patients with a consistently positive experience is crucial, particularly with the high value placed on the service aspects of their maternity stay.”

“We are delighted to receive this highly regarded recognition from J.D. Power and Associates,” says Bob Quattrocchi, president and CEO of Northside Hospital. “Northside delivers more babies than any other single hospital in the U.S. and our commitment to high-quality, compassionate care and service excellence is our calling card in metro Atlanta. The hard work and dedication of physicians, midwives, staff and others have created a reputation for maternity and newborn services at Northside that is second to none. Their efforts have made receiving this national recognition possible; and we thank them for all their work.”

The service excellence distinction was determined by surveying recently discharged patients from Northside Hospital about their perceptions of their hospital stay and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study. The telephone-based research conducted among Northside Hospital patients focuses on the five key drivers of patient satisfaction with their overall maternity experience. These drivers, which were identified in the national study, are: speed and efficiency, dignity and respect, comfort, information and communication, and emotional support.

Northside Hospital offers a full range of services for women including maternity, GYN, cancer care and surgical services by highly specialized medical and nursing professionals. More than 19,000 babies are born at all three hospitals annually. More than 18,000 are born in Atlanta alone, more than any other hospital in the country. Family-focused care allows for an individualized birthing experience.

The state-of-the-art Women’s Center on the Atlanta campus was the first, most comprehensive center focusing on women’s health and wellness in the southeast. The original Center, which opened in 1999, is designed to care for a woman throughout her life – from preconception and childbirth to midlife and beyond. In 2007, 175,000 square feet was added include private Special Care Nursery rooms for preemies and additional LDR suites, High-risk rooms and private postpartum rooms. In August 2008, Northside Hospital-Forsyth opened its long-awaited Women’s Center, bringing maternity and newborn services closer to home. This new facility rivals the nationally acclaimed Women’s Center in Atlanta.

by Lorrie Bryan

For more information, visit www.northside.com.